Privacy Policy Statement

Your privacy is important to us. This policy explains how we collect, use, and protect your data when you connect with our florist services, fully compliant with Malaysian privacy laws.

Information We Collect

We gather personal details to process your flower orders, inquiries, and improve service quality.

• Contact details you submit, such as name, billing, and delivery address for fulfilling orders.
• Communication details like emails and phone numbers you provide for order assistance.
• Preferences related to bouquet types, arrangements, or special requests to personalize our services.
• Technical data, such as your device’s IP address, to ensure secure site operations and delivery tracking.

How We Use Data

Your information supports efficient order fulfillment and thoughtful customer support.

• To prepare and deliver your requested floral arrangements accurately and promptly.
• To respond to your inquiries, providing advice or suggestions best suited to your needs.
• For quality assurance, internal analysis, and improvement of bouquets and service offerings.
• To comply with regulatory and security obligations as required under Malaysian law.

Legal Basis for Processing

Processing is based on legitimate business interests for fulfilling floral orders and service requests.

Your details are used solely for providing the requested flower services, with all processing kept secure and confidential.

Sharing Information

Your information is not shared outside essential service providers.

• Essential delivery services or couriers who ensure your order arrives safely.
• Payment processors involved in secure transaction completion and order verification.
• Legal authorities or regulators if required for compliance in Malaysia.

Data Security

We implement technical and organizational safeguards to protect your personal information from unauthorized access, misuse, or disclosure. All data is stored securely within systems meeting regulatory standards.

Your Rights

You have certain rights under Malaysian law regarding your personal data.

• Access your stored information at any time upon reasonable request.
• Request corrections to inaccurate or outdated personal data we hold.
• Request deletion of your details, subject to applicable retention requirements.
• Object or restrict specific processing, as provided by Malaysian privacy law.

Cookies Policy

We use cookies to improve browsing and ensure a smoother site experience. For more, see our cookie policy.

Cookie Policy Cookie Policy

Contact Us

For any privacy concerns or requests about your information, reach our support team using the details below.

Privacy Policy Changes

We reserve the right to update this policy. Changes are effective upon posting on this site. Please review regularly.